LaLume Skincare is operated by LaLume Inc., based in British Columbia, Canada. This policy explains what personal information we collect through lalume.ca, how we use it, and the choices you have. By using our site or placing an order, you agree to the practices described here.
Information you give us directly when you place an order, create an account, subscribe, or contact us: your name, email address, shipping and billing address, phone number if provided, and any messages you send us. Payment information is processed securely by Shopify Payments and is never stored on our servers.
Information we collect automatically as you browse, through cookies and analytics: IP address, device and browser type, pages viewed, and referring links.
We use your information to process, fulfill, and deliver your orders, send transactional messages such as order confirmations and shipping updates, respond to your questions, and improve our products and website. If you have opted in, we may also send marketing emails, which you can unsubscribe from at any time.
We do not sell or rent your personal information. We share it only with the service providers we need to run the store, and only as far as they need it to do their job, including Shopify (our store and payment platform), shipping carriers, and our email provider. We may also disclose information if required by law.
We use cookies to keep items in your cart, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work correctly as a result.
We keep your information only as long as needed to fulfill the purposes described here, including legal, tax, and accounting requirements. When it is no longer needed, we delete or anonymize it.
Under Canada's privacy law (PIPEDA) and applicable provincial laws, you have the right to access, correct, or request deletion of the personal information we hold about you. To make a request, email Lalumecare@gmail.com and we will respond within a reasonable timeframe.
We may update this policy from time to time. When we do, we will revise the date on this page. Continued use of our site after changes are posted means you accept the updated policy.
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